Last Updated: January 15, 2025
At CutCraft ("we," "us," or "our"), we are committed to providing high-quality video editing resources, tutorials, and educational content. This Refund Policy explains our practices regarding refunds, cancellations, and returns for any paid products or services we may offer.
This policy applies to all purchases made through our website at https://cutcraft.biz and forms part of our Terms and Conditions.
Company Name: CutCraft
Registration Number: 52974911
Address: 76 Jalan Doe Quay, Singapore 594481
Phone: +247824742
Email: info@cutcraft.biz
Website: https://cutcraft.biz
The majority of content available on the CutCraft website, including blog articles, tutorials, tips, and educational resources, is provided free of charge. Since these services do not involve payment, no refunds are applicable for free content.
However, if we introduce paid products or services in the future, the following refund terms will apply.
Should CutCraft offer paid products or services such as:
The refund terms outlined in this policy will govern all such transactions.
You may be eligible for a refund if:
The following items are generally non-refundable:
14 Days: For most digital products and services, refund requests must be submitted within 14 days of the original purchase date.
30 Days: For subscription-based services or courses, a 30-day refund window may apply from the date of initial purchase.
7 Days: For one-time consulting or professional services, refund requests must be made within 7 days of service delivery.
Specific products or services may have different refund timeframes, which will be clearly communicated at the time of purchase.
To request a refund, please follow these steps:
Your refund request must include:
Once we receive your refund request:
Approved refunds will be processed as follows:
Please note that these timeframes begin after we have processed the refund on our end. Actual receipt of funds may vary depending on your financial institution.
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.
In certain circumstances, we may offer partial refunds, including but not limited to:
The amount of any partial refund will be determined on a case-by-case basis and communicated to you before processing.
If we offer subscription-based services:
Subscriptions automatically renew unless canceled before the renewal date. You are responsible for managing your subscription status. We typically send renewal reminders 7 days before renewal, but failure to receive a reminder does not constitute grounds for a refund.
If you experience technical difficulties accessing purchased content:
We are committed to ensuring you receive what you paid for and will make every reasonable effort to resolve technical problems before issuing refunds.
For video editing courses or educational programs:
For consulting, coaching, or professional services:
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks have significant impacts and costs.
If you initiate a chargeback:
In exceptional circumstances, we may consider refund requests outside the standard policy, including:
Such requests will be evaluated on a case-by-case basis and may require supporting documentation.
We reserve the right to modify, update, or discontinue products or services at any time. In the event of significant changes:
Refunds are processed for the purchase amount only. Any payment processing fees, taxes, or transaction costs incurred during the original purchase are typically non-refundable and may be deducted from the refund amount.
We reserve the right to deny refund requests that we reasonably believe are fraudulent, abusive, or made in bad faith. This includes:
CutCraft reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via email to customers who have made purchases.
Your continued use of our services after policy changes constitutes acceptance of the modified policy.
This Refund Policy is governed by the laws of Singapore. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts in Singapore.
For refund requests, questions, or concerns about this policy, please contact us:
CutCraft Refund Department
Registration No: 52974911
Address: 76 Jalan Doe Quay, Singapore 594481
Phone: +247824742
Email: info@cutcraft.biz (Subject: Refund Request)
Website: https://cutcraft.biz
Response Time: We aim to respond to all refund inquiries within 3-5 business days
By making a purchase from CutCraft, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with this policy, please do not make any purchases from our website.
We Value Your Satisfaction: At CutCraft, we strive to provide exceptional value and quality in all our products and services. If you're unsatisfied with your purchase, we encourage you to reach out to us first. We're committed to finding fair solutions and ensuring positive experiences for all our customers.